Emergency & Crisis Preparedness Consultancy

The provision of emergency and crisis planning & management consultancy to industrial organisations is one of Athena HESS’ key services. Based on the extensive experience of our associate consultants and specialists who have not only developed such plans, but successfully implemented them in client organisations.

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For emergency and crisis management plans to be effective there needs to be in place a competent and well trained/drilled leadership team that is able to promptly deliver on demand.

Throughout our experience we have realised that the weakness generally comes from the lack of role-familiarity due to insufficient training and scenario-based exercises.

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Over the years our experts have been involved in the developed of several Crisis Management Plans (CMP) covering diverse corporate, commercial and emergency scenarios in multiple industries across Africa, Asia-Pacific and Middle East regions. They have been involved in developing CMPs as well as working with corporate teams to deliver CMP training, drills and manage actual scenarios.

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Principles of Crisis Management Planning

With any response there is a “Golden Hour” following the identification of a crisis. During such time the immediate response must be as professional as the crisis could be potentially debilitating or devastating to the organisation. Hence, the organisation should be capable of precipitating a strategic and coordinated response to the prevailing crisis.

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Purpose & Benefits of a Crisis Management Plan

The purpose of the CMP is to assist in the management of a crisis by:

• Providing a structured capability to manage the strategic issues arising from a major emergency incident

• Providing a structured capability to support and supplement the emergency response and recovery management activities of Corporate Affiliate Emergency Response Teams

• Documenting the relationships and interfaces between the CMT and corporate affiliate organizations and business units, particularly the incident command

• Documenting the interface arrangements between the CMT and external individuals, organizations and agencies

• Identifying key contacts and stakeholders

• Redirect pressure of media enquiries away from the field team, which is preoccupied in physically handling the emergency.

• Maintaining good communications with government authorities.